Shipping policy

Last updated: August 20, 2026

SNRG (a division of Khanyisa UPS (Pty) Ltd) aims to get your order to you as quickly and safely as possible, wherever you are in South Africa.

Delivery areas & couriers

• Gauteng (Johannesburg / Pretoria): delivered directly by the SNRG team.
• Cape Town & KwaZulu-Natal: delivered directly by our battery supplier's logistics network.
• All other areas: delivered via our courier partner, VSG.

Delivery timeframes vary depending on your location, the courier handling your order, and stock availability. Estimated delivery times are shown at checkout and confirmed on your order confirmation.

Stock status

Product pages show one of the following statuses so you know what to expect:

• In stock: the item is available and will be dispatched as soon as possible.
• Made to order: the item is sourced from our suppliers once you order. We'll confirm the estimated lead time with you after you place your order.
• Out of stock / Backorder: the item is temporarily unavailable. You can still place an order and we'll notify you of the expected restock date, or you're welcome to cancel for a full refund.

Shipping costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Damaged or lost items

If your order arrives damaged or goes missing in transit, contact us as soon as possible with your order number and photos of the damage (where applicable) so we can resolve it with the courier.

Order tracking

Where available from the courier, we'll share tracking details with you once your order has shipped.

Contact us

Questions about your delivery? Email info@snrg.co.za or call +27 74 750 4933.