Refund policy

Last updated: August 20, 2026

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work at SNRG.

Return window

You may return most items within 14 days of delivery for a refund or exchange.

Conditions for return

• Item must be unused, uninstalled, and in its original packaging with all accessories and manuals included.
• Proof of purchase (order number or receipt) is required.
• For safety reasons, batteries and other electrical items that have been installed or used cannot be returned unless faulty — see our Warranty & Support page for faulty item claims.
• Made-to-order or specially sourced items are non-returnable unless faulty, as these are ordered in specifically for you.

Faulty items

If an item is faulty, it's covered under our Warranty Policy rather than this returns process. Contact us and we'll arrange an assessment, repair, or replacement.

How to start a return

Email info@snrg.co.za with your order number and the reason for your return, and we'll guide you through the next steps.

Refunds

Once we've received and inspected your returned item, we'll process your refund to your original payment method, typically within 7 business days.

Return shipping

Return shipping is the customer's responsibility unless the item is faulty or we sent you the wrong product, in which case we'll cover the cost.

Cancellations

You can cancel your order for a full refund at any time before it's dispatched. Once your order has shipped, our standard return process applies.

Contact us

Questions about a return or refund? Email info@snrg.co.za or call +27 74 750 4933.